General

1. Where do I install the latest version of OngFutures or other trading systems?
2. Does OngFutures or other trading systems work on Mac?
3. Can I have a 1-to-1 session to learn how the platforms work?
4. Is there a fee for using OngFutures and other trading systems?

Ong Forex

1. What should I do if I have forgotten my password for OngForex system?

Ong Futures

1. What should I do if I have forgotten my password for OngFutures system?
2. What should I do if I encounter an error message when attempting to start my OngFutures system?
3. Why does my OngFutures system keep getting disconnected?
4. What should I do if the price feed for a market or contract is not updated in my OngFutures system?
5. What should I do if my trade keeps remaining in “S” status or being rejected “R” in my OngFutures system?
6. What do the status “S”, “C”, “R” and “F” mean (refer to screen shot below) in the OngFutures system?
   
7. What is the difference between orders with signs (for example, “#”, “!”)  and those without signs?
   
8. What should I do if the net change/ price reflected is incorrect or not updated?
   
9. What should I do when my order type is not working?
10. What should I do when my contract is not displayed in the system?

General

1. Where do I install the latest version of the OngFutures or other trading systems?

OngFutures is an application-based system.  Users will be informed when a major release is available and advised where to obtain it. OngForex and OngWebTrader are web-based trading systems, hence there is no need for any installation.

[ BACK TO TOP ]

2. Do the OngFutures or other trading systems work on Mac?

OngFutures only runs on Windows PC.
OngForex and OngWebTrader are web-based trading systems, so they can run on any web
browser with the latest Java installed.

[ BACK TO TOP ]

3. Can I have a 1-to-1 session to learn how the platforms work?

Yes. Please call +65 6671 1818 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to make an appointment

[ BACK TO TOP ]

4. Is there a fee for using OngFutures and other trading systems?

[ BACK TO TOP ]

Ong Forex

1. What should I do if I have forgotten my password for OngForex system?

To reset your password, kindly get your User Name ready and contact us at the following numbers:

[ BACK TO TOP ]

Ong Futures

1. What should I do if I have forgotten my password for OngFutures system?

To reset your password, kindly get your User Name ready and contact our IT help desk at +65 6671 1839.  

You will be prompted to change your password upon the first login after reset.  

Your new password must be alphanumeric and not be any previously used password.

[ BACK TO TOP ]

2. What should I do if I encounter an error message when attempting to start my OngFutures system?

Java installation is required for Ong Futures system to start properly. If you encountered the error message shown in the screen shot below, please visit this link http://java.sun.com/products/archive/j2se/6u11/index.html and click on “JRE” to download Java.

[ BACK TO TOP ]

3. Why does my OngFutures system keep getting disconnected?

Please refer to the “host” icon in the screen shot below.  If the icon is:
a) Green – Please contact our IT support
b) Yellow - Please click on settings and ensure the IP addresses and ports are similar to the second screen shot below
c) Red - Please check the internet connection of your modems, cables or wireless devices.

[ BACK TO TOP ]

4. What should I do if the price feed for a market or contract is not updated in my OngFutures system?

Please refer to the “Price Feed” icon shown in the screen shot below after you have logged in.  
If the icon is:
a) Green - Please contact our IT support or dealers
b) Black - Please log out of Ong Futures and re-execute your Ong Futures again:
i. Please ensure that you are logged in.
ii. Please click on “Settings” and ensure that the IP address and ports are similar to the second screenshot below

[ BACK TO TOP ]

5. What should I do if my trade keeps remaining in “S” status or being rejected “R” in my OngFutures system?

Please gather the following information (as shown in the screen shots below) and call our IT help desk at +65 6671 1839 for further assistance:
i)  Detail
ii) Order ID
iii) Exchange
iv) Reason
Information in the red boxes will be required for tracing the trade and resolving the issue.

[ BACK TO TOP ]

6. What do the status “S”, “C”, “R” and “F” mean (refer to screen shot below) in the OngFutures system?

a. S – Sending
b. C – Canceled
c. R – Rejected
d. F – Filled

[ BACK TO TOP ]

7. What is the difference between orders with signs (for example, “#”, “!”)  and those without signs?

a) Orders without signs : exchange accepted orders.
b) Orders with signs : synthetic orders, which allow traders to have more options on order types.
c) Orders with “#” : reside in Ong First’s server ( after shutting down your computer, the order
will still be working)
d) Order types with “!” : reside in the trader’s computer.

[ BACK TO TOP ]

8. What should I do if the net change/ price reflected is incorrect or not updated?

Please check “YDSP” price (In the screen shot below), if the price shown is incorrect or not updated properly, call our IT help desk at +65 6671 1839 for assistance.

[ BACK TO TOP ]

9. What should I do when my order type is not working?

Some order types may not be available in the system.  For more information of the different types of orders which are available, please contact our dealing desks.

[ BACK TO TOP ]

10.  What should I do when my contract is not displayed in the system?

Please log out, login and check your contract again in the left most panel
(shown in the screen shot below).
 If you still cannot view your contract after several attempts, please call our IT help desk at
+65 6671 1839.

[ BACK TO TOP ]