Privacy and Security Policy
As an Ong First Tradition client, we are always dedicated in serving you and are committed to safeguard the privacy of your information. By entrusting important personal information to us, we assure you that we prioritize in protecting and safeguarding this information obtained.
Sources of Information
The main source of information is collected from the account opening application form you have submitted to Ong First Tradition when you established a relationship with us. Furthermore, we may require other additional information as and when in order to open an account with Ong First Tradition.
Information obtained from you
If you have established a relationship with Ong First Tradition as a capacity of an individual, corporate, institutional, or other investment vehicle acting on your behalf, the information we collected from you would include:
We would not require further information other than what is necessary for the sole purpose of opening an account with us. However, failure to provide us with the necessary information will lead to unnecessary delays in processing your account. While we make an effort to keep the personal information obtained up-to-date, you can help us by informing us of any changes and we will update our records.
Usage of Your Personal Information
We may use your personal information in the following:
In the event that you decided to terminate your relationship with Ong First Tradition, we will still keep and protect the confidentiality of your internal records.
Disclosure of Information
Ong First Tradition may disseminate the information:
Please be assured that Ong First Tradition will not disclose your information to any third parties unless being instructed by you.
Your visit to our website may be recorded for the purpose of the frequency of usage to our website to identify repeat visitors to our website and the path they have taken on our website. Cookies are small text files that are automatically stored on a person's web browser in their computer for tracking purposes.
Data Transfer by Email
Email Messages sent to Ong First Tradition over the Internet is considered unsafe and there is no guarantee that it is completely secured. Ong First Tradition will not be responsible in any manner, either directly or indirectly for any accidents, injury or loss or damages of any personal belongings that may arise as a result of clients sending email messages to Ong First Tradition through the internet or vice versa.
Transmission of Data over the Internet
Due to the nature of the Internet, transactions may be subject to interruption, interception, transmission blackout, delayed transmission and incorrect data transmission. Regardless of any security measures taken by Ong First Tradition, we shall assume no responsibility whatsoever for any loss or expense resulting from such delays, interruptions and/or interceptions.
English Version to Prevail
If there are any inconsistencies or ambiguity in the English meanings of the above terms and conditions being translated to other languages, the English version of the language shall prevail.
Hyperlinks from Third Party Websites to Ong First
Potential Limitations of E-Trading
Whilst E-Trading provides convenient trading facilities 24 hours a day, trading through an electronic trading or order routing system exposes you to risks associated with system or component failure, such as:
Possibility of delays in order transmission and confirmation of order execution;
Not being able to withdraw any orders in time. Entering of new orders, executing of existing orders, or modifications or cancellation of orders that were previously entered were unable to be carried out for a certain time period; Loss of orders or order priority.
If you encounter any problems, please contact Ong First Tradition Pte Ltd‘s 24-hour customer service desk which operates from Monday to Saturday (till 5.15 a.m. during normal market conditions). The respective numbers to call are as follows:
Financial Futures (Retail)
Tel : +65 6221 7455
Financial Futures (Institutions)
Tel : +65 6221 3733
Tel : +65 6227 1788
Commodities and Metals
Tel : +65 6372 1708
Kindly note that our endeavour to provide support service is dependent on market’s availability and accessibility.
Safety Tips for E-Trading
Please note that the above mentioned list is not exhaustive and you must be aware of the risk involved in E-Trading. Ong First Tradition Pte Ltd cannot be responsible for the transactions you carry out or for any loss you may suffer as a result of you using the E-Trading platforms. Report to us immediately on any actual or suspected misuse of your password/ trading account and ensure that such a password is changed without any hesitation or delay.
If you have received an email requesting that you click on a hyperlink to verify your information and details, do NOT respond.
Please note that under no circumstances will Ong First ever send you an email asking for your personal information. You should not respond to such email or reveal your PIN to anyone.
Should you receive further suspicious emails or suspect that there has been any unauthorized breach of your Ong First account online or that an online transaction has taken place that you did not initiate, you should notify Ong First immediately by calling 1800 ONG FIRST (664 34778).
Prohibited Trading Practices
At Ong First Tradition Pte Ltd, we always have your interest at heart. While we hope that your trading experience can be as pleasant as possible, we would like to advise you to observe and refrain from practices that are prohibited by law under the Securities and Futures Act (“SFA”):
Section 206 on false trading;
Section 207 on bucketing;
Section 208 on manipulation of price of futures contract and cornering;
Section 209 on fraudulently inducing persons to trade in futures contracts;
Section 210 on employment of fraudulent or deceptive devices;
Section 211 on dissemination of information about illegal transactions;
Section 212 Penalties under this Division.
System Functionalities and Order Management Procedures
Kindly contact our Credit Department +65 66711833, for more details on the types of trading limits and how the trading limits are computed.
Before you commence trading, please familiarize yourself with the contract size, tick move, trading hours and value of the contract that you intend to trade.
For respective detailed contract specifications, kindly refer to the respective exchanges website for more details. Should you have any problems finding the contract specifications that you require, kindly contact our dealing desks.
Exchange Operating Hours
In some markets, exchanges may close earlier, or have limited trading hours prior to holidays. When in doubt, kindly contact our dealing desks to clarify.